I took a pair of brown sandals that needed the elastic on the buckle replaced. The older man that has run the store for years, told me he could fix them he just didn't have brown elastic. AFTER I paid him and came to pick up the shoes, I was handed my shoes with bright white sewing elastic attached to them with a jagged frayed hole poked through the elastic band!! It was the ugliest thing I had ever seen. When I told him of my dissatisfaction he was RUDE and completely unprofessional. after much pointless discussion he told me he would remove the elastic and give me my money back so someone else could fix them. As he was trying to remove the stitching with a POCKET KNIFE he was tearing my shoes apart and when I stopped him and asked if my shoe would be in once piece so someone else could repair it, he looked up at me with a look as if he was going to physically harm me!!!!! After that he just picked up a pair of scissors and cut the elastic off. I don't know why he didn't just choose that option in the first place. So I can not recommend this business to even my worst enemy.
Pros:NONE!!!!!!!!!!!!Cons:Very poor quality of work. NO customer service would be a step up from the customer service he provided.
I took a boot there to have a broken zipper replaced. Nothing fancy, just a Hi-Tech Magnum boot with a side-zip zipper on it that had broken.
I asked could he replace the zipper and he barely glanced it and said, "Nope!" with no explanation or suggestion. I just bought a set of zippers that lace in for $10 and was happy with that, but I bought them from another dealer. I can't recommend Hakky for anything unless it is something they have on the shelf, ready-made.